Obviously, the last thing we want any of our customers to do is cancel one of their hosting service accounts because of anything we did or did not do. If you've come to this page because you are still looking for resolution for a problem or question we have a special support team that is at your disposal:
Backup Your Information and Retrieve Your Email First
Be sure you have backups of all your account information before you issue your cancellation request. We are not responsible for any of your account information after you notify us to cancel your account. This information includes but is not limited to your Web site and any email left on your account.
Refunds For Pre-Payments
We do give refunds for unused full months of service if you prepaid for service. Setup fees are non-refundable. All monetary transactions are in $US dollars. Refunds are sent to the current mailing address on your hosting account. If you are expecting a refund, be sure that your address is correct on your account before canceling. You can update this information in your control panel.
Please use the following form for all cancellations. Cancellations can take up to 5 business days to process once order has been verified with you. All information provided will be kept confidential and will be verified with the information that we have on file.
Please use the following form for all hosting service cancellations.
Cancellations can take up to 5 business days to
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After we have received your request for cancellation of your hosting service account with Iron Hosting, we will contact you to verify the request